Your cart
There are no more items in your cart
TERMS OF USE OF WEBSITE & RETURN POLICY
A. TERMS OF USE OF THE WEBSITE
1. In general
Welcome to the website apostolakostore.gr.
This website is the electronic means of distributing products through the internet of the company under the name "Apostolakos Charilaos & Son Ltd. »Located at 11 Agios Markos, with TIN 998312090, Δ.Ο.Υ. Ε 'Αθηνών, with number Γ.Ε.ΜΗ. 8152301000 (hereinafter "the Company"), e-mail address info@apostolakostore.gr, contact phone 210-3241596.
The use of this website and the related rights and obligations are governed by the terms and conditions set forth herein and in its integral parts and apply to all its content and its individual pages.The website is addressed only to legal or natural persons with full legal capacity who can conclude legally binding agreements-contracts within the framework of the current legislation. The use of the website and the services provided through it by minors (ie persons under 18 years of age) is prohibited.Access to, browsing, staying or using the website and any services available through it implies the explicit and unconditional acceptance of these terms and conditions. For this reason, the visitor / user is invited to read in advance the content of these terms of use.In case the visitor / user does not agree with the terms of use of the website, he must not use its services and content.
The Company reserves the right to unilaterally modify the terms and conditions at any time and without notice.The Company will post online the current version of the terms of use, while the continued use of the website or its services will be considered as an acceptance of the new terms. For this reason, each visitor / user is kindly requested to check the terms of use at regular intervals.AN INDIVIDUAL POLICY is also an integral and binding part of these terms of use.
2. Intellectual and Industrial Property Rights - Trademarks
All content of the website, including images, graphics, photographs, drawings, texts, information, services and products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions.No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the website.Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the Company or any other legal owner of the above copyrights.
3. Links to other websites
The Company does not control the availability, content, privacy policy, quality and completeness of the services of other applications, web sites and pages to which it may refer through "links", hyperlinks or advertising banners.Therefore, for any problem that occurs during their visit / use, the user must go directly to the respective websites, applications and pages, which are fully responsible for the provision of their services. The Company in no case should be considered to embrace or accept the content or services of the websites, applications and pages to which it refers or to link to them in any other way.
4. Personal Data
During your visit to our website and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information that concerns you (name, email address, etc. λπ.). Any personal data that you declare anywhere on the website and the services of our website,are intended solely to ensure the operation of the respective service and may not be used by any third party without complying with the provisions of national and EU legislation relating to the protection against the processing of personal data.You can see how we protect and use the above information in the PRIVACY POLICY. The use of the web pages and services provided to the visitor / user by this website presupposes his unconditional agreement with the terms stated on it.
5. Security
The Company does not manage the information and details of your credit / debit card. These data are not stored in the Company's storage media during the transaction, but are registered directly in a secure environment of the cooperating banks that process the transactions. The connection of users to our online store is secure, because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection.The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the website of our online store.
6. Information & products provided
The products available for sale, their characteristics, prices and available stock, are located at the email address apostolakostore.gr and are accessible to all. Visitors / users can search for more information about each product by clicking on the product icon.The Company is committed to the quality, completeness and validity of the information provided on this website in terms of both the accurate data presented and the services provided, without prejudice to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any force majeure of the website.
The prices listed in the relevant lists include the current VAT. The Company reserves the right to adjust the prices of its products without prior notice.
7. Limitation of liability
The Company is not liable to customers / users for damages that may arise from the execution or not of their order. It is also reserved regarding the delivery time of the goods in cases of force majeure. Our website can provide no guarantee for the availability of the products, but we guarantee the timely information of the customers about their non-availability and the return of the money after the payment has been made. . In no case is the Company liable for any claims of legal or civil and / or criminal nature nor for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, missing profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available from it and / or from any unauthorized interference of third parties in products and / or services and / or information available through it.
The Company makes every effort to provide high quality services but nevertheless can not guarantee that there will be no downtime of the website or human errors when updating / indicating the price and / or characteristics of a product.Verified
8. User responsibility
The users of this website are solely and exclusively responsible for the legal use of the online store and are obliged to refrain from any illegal acts and abusive behavior as well as from the adoption of illegal practices and practices of unfair competition. In particular, the users of this website accept that they will not use it for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, vulgar, obscene,violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary third party rights, contains software viruses or any other code, files or programs, designed to interrupt, damage, destroy or equip any computer software or hardware, intentionally or unintentionally violating applicable Greek and Community law and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.
9. Applicable Law
The specific terms and conditions as well as any modification are governed by and construed in accordance with Greek law. If a provision is declared invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms. For any dispute arising from the use of this website, the competent courts of Athens have jurisdiction. At the same time, you have the right to access the Alternative Dispute Resolution Agency (ODR) for your online transactions, at the following link http://ec.europa.eu/consumers/odr.
B. ORDERS AND RETURN POLICY
1. Product ordering and Consumer Protection
Orders through this online store are contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (Law on Consumer Protection, as in force today) of the amendments referred to in Presidential Decree 131/2003 ( Government Gazette A '116 / 16.05.2003) and in the decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, regarding the rights of consumers,amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has completed the eighteenth year of age and does not have legal assistance in concluding a contract of sale). Orders can also be placed by legal representatives of
2. Create an account to place the order
Creating an account in our online store is optional in order to place your orders. The registration process is quick and simple: After you enter a product in the cart and choose to continue at the checkout, the system will automatically instruct you to create an account. By entering your requested personal information (name, surname, entities. The Company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.address, postal code, telephone, your current email address and acceptance of these Terms of Use as well as the Privacy Policy, you create your own member account. Creating an account is free, it is personal, non-transferable and inviolable. You are responsible for the information you provide to us and the Company relies solely on your statements regarding your personal information.Your personal information that you provide to us when creating an account, our Company processes it exclusively for the purpose (a) of creating your account in our online store, through which you can track the progress of your order, the history of your transactions in our online store, (b) of our communication with you regarding the transactions between us (eg to ensure the possibility of communication with you, for the completion, shipping and delivery of your order, for the payment and our secure financial transaction )transactions (eg to ensure the possibility of contacting you, for the completion, shipping and delivery of your order, for payment and our secure financial transaction) and (c) for sending to you the information you provided us with information, advertising and promotional material regarding the products and services of our Company, including its collaborations with third parties.
Regarding the collection and processing of your personal data, the terms and provisions of our Company 'S POLICY POLICY apply.
3. Execution of the order
On all the pages of our online store and next to each product available for purchase, there is the add button in the SHOPPING CART. You can use the DELETE button from the cart to remove products from your cart before completing your order.
Navigate to our online store and add to your cart the products you wish to buy. To continue your shopping, select from the main categories the one that contains the next item you are looking for and add it to your cart as well.
When you have completed the process of adding products, click the COMPLETE ORDER button to complete your purchase.
You must create an account to complete your first order. During the completion of your order, the system will automatically guide you in the very simple and fast process of creating an account.
4. Order cancellation
The order can be canceled in the following cases:
a) Before completing your order according to the above, you have the ability to remove the quantities of products from your cart that you do not wish to order by clicking on the DELETE BASKET button.
b) After the completion of the order but before sending the product, you can cancel your order by sending an email to the email address info@apostolakostore.gr or by phone at 210-3241596, hours 10.00 - 15.30 Monday to Friday.
5. Cost and shipping method
The products are sent through collaborators with the company ACS courier.
Shipping costs are free within Greece for orders over 50 €.
For orders under € 50 within Greece the shipping cost is: 2.50€
If you choose to pay by cash on delivery, the extra cost is € 2 per shipment.
For orders abroad (Cyprus), the shipping cost is € 9.50 and the payment is made only by card or bank deposit in the following bank accounts:
PIRAEUS BANK IBAN: GR 3501720230005023099844181
ALPHA BANK IBAN: GR 7501402260226002002009969
The arrival time of the products in the majority of areas of Greece is 1-3 working days except holidays and adverse weather conditions. Delivery time abroad (Cyprus) is 5-9 working days.Delays in delivery days are not the responsibility of the Company.
6. Payment methods
a) Cash on delivery.
Payment upon receipt of the order. When the employee of the courier company comes to your place to deliver your products to you, you pay in cash the value of your order. You are NOT charged with the cost for the cash on delivery service, if the value of your order exceeds € 50, otherwise the additional cost for the cash on delivery service amounts to € 2 within Greece.
b) By credit or debit card.
We accept Visa and Mastercard credit cards. Our Company processes your card details exclusively for the completion of the transaction between us, ie the repayment of the products you have purchased from our online store. The processing of your personal data is governed by the PRIVACY POLICY and the Cookies Policy of the online store.
c) By deposit in a bank account
You can deposit the money corresponding to the cost of your order (any transaction cost borne by the customer) in one of the following accounts of the Company: PIRAEUS BANK IBAN: GR 3501720230005023099844181
7. Right to a refund. The customer has the right to withdraw from the contract of sale within a period of 14 calendar days. The withdrawal is made under the following conditions: i) If the withdrawal is unjustified and the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all the accompanying forms and its packaging in excellent condition. The returned product should not have been widely used, it should be in excellent condition, just before it was sold, in its original packaging. ii) The customer will be charged with the cost of returning the products (€ 4.50 for Greece and € 9.50 for Cyprus). He can return the product through the shipping company that the Company will indicate to him or in any other way at his own expense, but always after prior consultation with the Company Along with products, the customer must return the documents that accompany them (eg delivery note, invoice, etc.). iii) The refund to the customer will be made within a period of 8 calendar days and by the same means as the initial collection / payment. Transaction costs (if any) are borne by the customer. iv) In case the products are returned damaged or incomplete, the Company has the right to request compensation from the customer,the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of its claim against the customer.
8. Change of products GREECE: The customer has the right to request the change of products within a period of 14 calendar days from their receipt. Changes are possible only with the packaging of the products, as they were sent, and as long as they are in excellent condition. The cost for the 1st change is € 4.50 and for each subsequent € 9.The maximum number of changes per order is 3 times through the shipping that will be indicated by the Company or in any other way at the expense of the customer, but always after prior consultation with the Company.
CYPRUS: The customer has the right to request the change of the products within a period of 14 calendar days from their receipt. Changes are possible only with the packaging of the products, as they were sent, and as long as they are in excellent condition. The cost for the 1st change is 15 € and for each subsequent 20 €.The maximum number of changes per order is 3 times through the shipping that will be indicated by the Company or in any other way at the expense of the customer, but always after prior consultation with the Company.
Switching to another product should be of equal or greater value. For the rest, the other terms that apply to the returns of the products apply.c. Returns of products due to a real defect The company is obliged to deliver the goods with the agreed properties and without real defects, according to articles 534 et seq. Of the Civil Code. In the event that the product is found to be defective, the following applies: i) The return of the product to be replaced must be made within a reasonable period of time (14 days from receipt) with its complete packaging and accompanying documents.Prior to shipment, the customer must consult with the company on how to return the products. The company is charged with the shipping costs of the replaced product. ii) The replacement of the product is subject to the conditional postponement of the company's possession of the products of the original order with the care of the customer, in order to examine the truth of the allegation of a real defect or lack of agreed quality.iii) After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. iv) If the defect is found, the product is replaced, otherwise the transaction is canceled in case the company can not find another product of corresponding or better characteristics or equivalent value for the replacement. The company is not responsible for any positive or negative loss or lost profits of the buyer or a third party. The company has and undertakes no obligation, for damages or defects due to misuse by the customer, and any replacement of the product, in this case, will be done at the expense of the customer. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the company.d. Returns of products due to wrong delivery
In all cases in which other than the sold ones are delivered, by type or quantity, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the Company as well as the costs of return to the customer are borne by the Company,as long as the return method proposed by the company is observed, ie within 14 days from the receipt of the wrong products, after being informed.Except for the rights provided by this Return Policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.