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a. Right to a refund. The customer has the right to withdraw from the contract of sale within a period of 14 calendar days. The withdrawal is made under the following conditions: i) If the withdrawal is unjustified and the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all the accompanying forms and its packaging in excellent condition. The returned product should not have been widely used, it should be in excellent condition, just before it was sold, in its original packaging. ii) The customer will be charged with the cost of returning the products (€ 4.50 for Greece and € 9.50 for Cyprus). He can return the product through the shipping company that the Company will indicate to him or in any other way at his own expense, but always after prior consultation with the Company Along with products, the customer must return the documents that accompany them (eg delivery note, invoice, etc.). iii) The refund to the customer will be made within a period of 8 calendar days and by the same means as the initial collection / payment. Transaction costs (if any) are borne by the customer. iv) In case the products are returned damaged or incomplete, the Company has the right to request compensation from the customer,the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of its claim against the customer.
b. Change of products GREECE: The customer has the right to request the change of products within a period of 14 calendar days from their receipt. Changes are possible only with the packaging of the products, as they were sent, and as long as they are in excellent condition. The cost for the 1st change is € 4.50 and for each subsequent € 9.The maximum number of changes per order is 3 times through the shipping that will be indicated by the Company or in any other way at the expense of the customer, but always after prior consultation with the Company.
CYPRUS: The customer has the right to request the change of the products within a period of 14 calendar days from their receipt. Changes are possible only with the packaging of the products, as they were sent, and as long as they are in excellent condition. The cost for the 1st change is 15 € and for each subsequent 20 €.The maximum number of changes per order is 3 times through the shipping that will be indicated by the Company or in any other way at the expense of the customer, but always after prior consultation with the Company.
Switching to another product should be of equal or greater value. For the rest, the other terms that apply to the returns of the products apply.c. Returns of products due to a real defect The company is obliged to deliver the goods with the agreed properties and without real defects, according to articles 534 et seq. Of the Civil Code. In the event that the product is found to be defective, the following applies: i) The return of the product to be replaced must be made within a reasonable period of time (14 days from receipt) with its complete packaging and accompanying documents.Prior to shipment, the customer must consult with the company on how to return the products. The company is charged with the shipping costs of the replaced product. ii) The replacement of the product is subject to the conditional postponement of the company's possession of the products of the original order with the care of the customer, in order to examine the truth of the allegation of a real defect or lack of agreed quality.iii) After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. iv) If the defect is found, the product is replaced, otherwise the transaction is canceled in case the company can not find another product of corresponding or better characteristics or equivalent value for the replacement. The company is not responsible for any positive or negative loss or lost profits of the buyer or a third party. The company has and undertakes no obligation, for damages or defects due to misuse by the customer, and any replacement of the product, in this case, will be done at the expense of the customer. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the company.d. Returns of products due to wrong delivery
In all cases in which other than the sold ones are delivered, by type or quantity, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the Company as well as the costs of return to the customer are borne by the Company,as long as the return method proposed by the company is observed, ie within 14 days from the receipt of the wrong products, after being informed.Except for the rights provided by this Return Policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.